About Us Luggage Online is the leading online source for all luggage and travel accessory needs. In 2013, and again in 2014, we made the Top 500 E-Retailers list by InternetRetailer.com in both U.S. & Canada, and have been awarded the Google Trusted Store badge.
Luggage Online has the experience and knowledge to help you prepare for any journey. With a wide variety of brands and thousands of products, you’re sure to find what you need – at the right price and ready for immediate delivery. Try our Business Finder to find the perfect case for carrying your computer or our Carry-On Finder to find luggage meeting your favorite airline’s size requirements.
We carry over 100 of the top luggage, handbags and accessories brands and designers including Samsonite, Delsey, American Tourister, Travelpro, Kipling, Timbuk2 and more. With a wide variety of brands, thousands of products and customer-generated ratings and reviews, we are committed in helping our customers find the best travel bags and accessories at the right prices. We pride ourselves in having the knowledge and experience to help our customers prepare for any journey!
At Luggage Online, we are a diverse team of passionate professionals who work collaboratively to ensure total customer satisfaction. We continuously strive to implement best-in-class practices and innovations while offering top notch customer service.
Contact Information:
LuggageOnline
260 Liberty St
Metuchen, NJ 08840
Shipping
We use FedEx and USPS as primary carriers for our shipments. Large and expensive products are shipped via FedEx Ground/Home Delivery. Only Standard shipping to the continental US is currently available. We will unlock more shipping options in the future. If you require your items urgently or would like more options please contact us.
Returns
Refund/Return policy information: All items must be returned within 30 days of receipt of the item new, unused, with tags and original packaging. We respectfully request that you not write on the packaging. All items undergo a return inspection. If your item is returned back to us used or outside the 30 day return policy we will either reject your package or a restocking fee will be deducted from the refund.
If you are unable to generate a return label or cannot afford the shipping costs please reach out to us and we can provide you with a discounted label to return the item back. The cost of the label will be deducted from the final refund.
Damaged/Used Goods: If you are attempting to return Used or Damaged goods you may be subject to restocking fees of up to 80% or we may refuse the package. We only sell new products so if you receive Damaged or Semi-New items we will cover the costs to return and replace the products. If the items have become damaged during use, it is responsibility of the offending party to cover the costs. If you receive your item damaged from the Airline please contact them to cover the costs.
Luggage Repair: We do not have an on-site Repair Center, however all products are covered by the manufacturers warranty and you have to visit the manufacturers website for further information. If you are having issues you may Contact us for assistance.
Your Refund: Items returned because of seller error will receive 100% of the items price Items returned not because of seller error, new, unused will receive 100% minus the original cost to ship the item out. Items returned past the 30 day return window will receive 75% of the items price. Items past 60 days will not be accepted. items that are used, damaged, or not in their original condition will receive only up to 50% of the items price. Items returned used past 30 days will not be accepted.
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